At TREX IPTV Service, we value customer satisfaction and strive to provide the best IPTV experience. Please review our refund policy carefully:
1. Subscription Refunds
We offer a 7-day refund period for all IPTV subscription plans.
If you are not satisfied with the service, you may request a full refund within 7 days of your purchase date.
After 7 days, no refunds will be issued.
2. Reseller Panel Refunds
We offer a 30-day refund period for Reseller Panel purchases.
If you are not satisfied with your reseller panel access, you may request a full refund within 30 days of your purchase.
After 30 days, no refunds will be issued.
3. Eligibility for Refund
To be eligible for a refund, you must provide proof of purchase and explain the reason for your request.
Refunds are not available for:
Misuse of the service
Violation of our Terms of Use
Technical issues caused by user devices, internet providers, or third-party apps.
4. How to Request a Refund
To request a refund, please contact our support team at:
Email: contact@trexiptvservice.com
Include your order details, username, and reason for the refund request.
We will review your request and respond within 3-5 business days.
5. Payment Processing
Refunds will be processed through the original payment method.
Processing times may vary depending on your bank or payment provider.
By purchasing and using our services, you agree to this refund policy.
